1bwin Privacy Policy — Your Data is Completely Safe with Us

1bwin is a trusted online betting and gaming platform in Bangladesh. We believe privacy is a fundamental right and that safeguarding your personal data is our ethical responsibility. This privacy policy explains what information we collect when you use the 1bwin website, app, or any of our services — and how we use and protect it.

This policy applies to all 1bwin services, platforms, and apps. By using the site, you are considered to have agreed to this privacy policy. If you do not agree, please stop using the site and contact us.

This policy was last updated in January 2026. We will notify you by email or through the site whenever significant changes are made.

1bwin collects only the information necessary to deliver our services properly. We do not collect anything beyond what is needed. The data we gather falls into two categories — what you provide directly, and what is collected automatically through your use of the site.

1bwin uses the information it collects only for the purposes listed below. If we ever need to use your data for anything beyond that, we will ask for your consent first.

• Account Management: Your name, email, and phone number are used to create, verify, and manage your profile.
• Transaction processing: Your payment information is used to process deposits and withdrawals accurately.
• Security & Fraud Prevention: Suspicious activity is detected using IP addresses and device information.
• Customer Support: Your contact information is used to communicate with you, resolve issues, and provide support.
• Legal obligations: Your data may be used to meet regulatory compliance requirements.
• Service Improvement: Platform experience is improved using anonymized analytics.
• Promotional Communications: With your consent, we may send you offers and updates. You can unsubscribe at any time.

1bwin does not sell, rent, or share your personal data without your consent. Data may only be shared in the limited circumstances outlined below.

• Payment Provider: Only the information necessary to process transactions is shared with payment services such as bKash, Nagad, or Rocket.
• Law Enforcement: We may be required to share information with relevant authorities under a court order or legal obligation.
• Licensing Authority: Limited data may be shared if required for regulatory investigations or audits.
• Technology Partners: Limited data may be shared under contract with technical service providers who operate the site. They are also required to comply with our privacy policy.

You have the right to clearly know how long your data is retained and how it is kept secure. 1bwin is fully transparent on this.

• Active accounts: Your data is retained for as long as your account remains active.
• After Account Closure: All personal data is deleted once legal retention requirements are met (typically 5 years).
• Transaction records: Transaction records may be retained for up to 7 years in accordance with financial regulations.

The technical measures we take to protect your data:

• SSL 256-bit encryption — applied to all data transmissions.
• Firewall & Intrusion Detection System.
• Regular security audits and penetration testing.
• Restricted Access — only authorized personnel can access specific data.
• Data backups are stored on encrypted servers.

Cookies are small text files stored in your browser. 1bwin uses cookies to improve your experience on the site. We use three types of cookies.

• Essential Cookies: Required for login sessions and security. These cannot be disabled as the site will not function without them.
• Performance cookies: Anonymous data is collected to understand which parts of the site are used most. You can turn this off.
• Preference Cookies: Remembers your language, theme, and other preferences. If disabled, you will need to reconfigure your settings each time you visit.

You can manage or delete cookies at any time through your browser settings. However, removing certain cookies may affect site functionality. We do not use any cross-site tracking cookies.

As a 1bwin user, you have the following rights over your own data. To exercise any of these rights, email us at support@1bwin.ws.

• Right to access: You have the right to request a list and copy of all personal information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: You may request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You can ask us to stop using your data for specific purposes.
• Right to data portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You can object to certain types of data processing.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

1bwin is a platform strictly for adults (18+). We do not knowingly collect personal information from anyone under the age of 18.

• Age is verified at the time of registration.
• Government-issued ID may be requested to verify age when there is reasonable doubt.
• If we become aware that data has been collected from a minor, it will be deleted immediately and the account will be closed.

If you believe a minor is using our platform, please notify us immediately at support@1bwin.ws.

1bwin may update this Privacy Policy from time to time. Whenever changes are made, we will inform you through the methods outlined below.

• Minor changes: The "Last Updated" date at the top of the notice and policy on the site will be revised accordingly.
• Major Changes: A 30-day advance notice will be sent to your registered email.
• Fundamental Changes: Your explicit consent will be obtained.

Reach out to us with any privacy-related questions, concerns, or complaints. We take every matter seriously.

• Email: support@1bwin.ws
• Live Chat: Click the chat icon at the bottom right of the site — available 24/7.
• Help Center: Help Center You'll find a detailed guide on the page.

We typically respond within 24 hours. Complex matters may take up to 7 business days.